Book an appointment by calling 519-685-8500 ext. 75503. Appointments are required for assessment. Walk-ins without referrals will not be seen.
656 Elizabeth St., London (link to map)
Hours of operation:
- Monday to Sunday, 9:20 AM – 6:30 PM.
If you’re arriving by bus, cab or on foot:
Please make your way to the Centre entrance and you will be directed to the line-up for pedestrians.
Who is eligible for assessment?
Clinical Assessment Centres are designed to see people with worsening COVID-19 symptoms.
- If you have mild COVID-19 symptoms, and are otherwise healthy, continue to manage your symptoms at home or follow guidance from your primary care provider.
- If you have worsening symptoms, or have been directed by your primary care provider to seek assessment, contact the Clinical Assessment Centre to book an appointment.
- Worsening chest pain (not suspected cardiac)
- Worsening shortness of breath
- Persistent fever
- Persistent/ongoing diarrhea
- Inability to do selfcare
- Have worsening of pre-existing health conditions
- That require an in-person assessment due to worsening symptoms, but do not require care in the Emergency Department
- If you have severe symptoms (such as severe difficulty breathing, new-onset confusion, difficult to rouse, reduced level of consciousness, severe chest pain, and/or increasing significant fatigue) are advised to immediately call 9-1-1 or visit the nearest Emergency Department.
Please note: Clinical Assessment Centres will not provide PCR testing outside of the current provincial eligibility.
Outpatient treatments for patients at higher risk of severe outcomes
Patients at higher risk of severe outcomes from COVID-19 may be eligible for outpatient treatment, including Paxlovid. We are following eligibility recommendations from the Ontario Science Table and Ontario Health. Patients may be considered at higher risk for severe outcomes from COVID-19 infection and may be eligible for treatment if they:
- Are immunocompromised (have an immune system that is weakened by a health condition or medications)
- Are unvaccinated or partially vaccinated (have received only one or two doses of a vaccine)
- Have one or more risk factors, such as a long-term medical condition or being of older age
- Are Indigenous, Black, or a member of another racialized community
If you may be at higher risk, please contact a health care professional to be assessed as soon as possible by:
- Speaking to your primary care provider
- Calling Telehealth Ontario at 1-866-797-0000; or
- Self-referring to the Carling Heights Clinical Assessment Centre by calling 519-685-8500 ext. 72256
Please visit ontario.ca/exposed for next steps if you have:
- New COVID-19 symptoms
- Been exposed to a positive case of COVID-19
- Tested positive on a Rapid Antigen Test
- Been told to self-isolate or self-monitor