Building 24, Victoria Hospital, 800 Commissioners Rd E (link to map)
Hours of operation:
- Monday to Sunday, 9:20 am to 6:30 pm
To speak to someone directly:
You may also call 519-685-8500, ext. 75503, Monday to Sunday, 9:20 am to 6:30 pm, to book an appointment at the COVID, Cold and Flu Care Clinic.
Otherwise, please use the “contact us” link above.
If you’re arriving by bus, cab or on foot:
Please make your way to the clinic entrance and you will be directed to the line-up for pedestrians.
Who is eligible for COVID-19 testing?
The COVID, Cold and Flu Care Clinic will only provide a COVID-19 test for those who fall within the Ontario provincial guidelines (updated April 11, 2022). This includes:
- Individuals who are from a First Nation, Inuit, Métis community, and/or who self-identify as First Nation, Inuit, and Métis, and their household members
- Individuals travelling into First Nation, Inuit, Métis communities for work
- On admission/transfer to or from hospital or congregate living setting
- People in the context of confirmed or suspected outbreaks in highest risk settings as directed by the local public health unit
- Individuals, and one accompanying caregiver, with written prior approval for out-of-country medical services from the General Manager, OHIP
- Any patient with a scheduled surgical procedure requiring a general anaesthetic 24-48 hours prior to procedure date
- Newborns born to people with confirmed COVID-19 at the time of birth within 24 hours of delivery, with a repeat test at 48 hours after birth if baseline test is negative, or if the parental test results are pending at the time of discharge
- People 24-48 hours prior to treatment for cancer or prior to hemodialysis, at the discretion of the treating clinician
Confirmatory testing: At this time, positive results from molecular tests (either lab-based or rapid) used for diagnostic purposes can be considered confirmed cases and do not require further confirmatory testing.
Testing of previously cleared cases: onfirmed COVID-19 cases may continue to test positive by molecular testing even after clearance from isolation. Re-testing within 90 days after clearance of a confirmed case should be based on clinical indications for testing (e.g. in the context of new COVID-19 symptoms) or as directed in the context of a new exposure or outbreak investigation.
Please note: If you arrive at the clinic and do not meet the provincial guidelines, you will not be tested for COVID-19.
What are the symptoms of COVID-19 and other cold and flu-like illnesses?
Below are some of the symptoms you may have when you have COVID-19 or other cold and flu-like illnesses:
- Fever or chills
- Cough (not related to other causes such as allergies)
- Difficulty breathing
- Decreased or loss of taste or smell
- Runny nose or nasal congestion
- Extreme tiredness
- Sore throat 2
- Muscle aches or joint pain
- Gastrointestinal symptoms (such as vomiting or diarrhea)
- Abdominal pain (not related to other causes)
- Pink eye (not related to other causes)
When should I visit a COVID, Cold, and Flu Care Clinic?
Call your primary care provider (family doctor or nurse practitioner) first if you have the symptoms listed above and feel you need medical care. Your primary care provider will give you advice about what to do next.
This may include:
- Caring for yourself at home
- Seeing your primary care provider either virtually or in-person
- Going to a clinical assessment centre
Consider visiting a COVID, Cold, and Flu Care Clinic if:
- You do not have a primary care provider
- Your symptoms are getting worse or are not improving, and you feel that you need medical care
- You have been told by any health professional to go to a COVID, Cold, and Flu Care Clinic
- You are at high risk of getting very sick from COVID-19 and you qualify for COVID-19 testing and treatment
You can also consider contacting Health Connect Ontario or a walk-in clinic. At Health Connect Ontario, you can get advice from a nurse at any time of day by calling 811 or by online chat at ontario.ca/HealthConnectOntario.
You might also find this tip sheet made by family doctors helpful. It provides tips on deciding when to seek care for a child with respiratory illness and how to support your child at home.